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Public Courses
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Please select a public course, and click "ok" to view more info:
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Customised Courses
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The Aragon team has a reputation for providing creative, innovative
and flexible solutions to training issues. Recognising that
'pre-packaged' courses are not always appropriate or effective given
the complexity of today's organisational climate Aragon also provide
customised courses. These courses may be short-courses which are
individually developed by Aragon to address specific client needs,
or courses which are customised within the guidelines of National
Training Packages. Previous course topics include:
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Assessment & workplace training |
Investigative techniques |
Call centre skills |
Leadership |
Change management |
Liquor licensing |
Conflict & anger management skills |
Mediation skills |
Conflict resolution skills |
Negotiation skills |
Cultural interaction |
Occupational health & safety |
Customer complaint handling |
People management skills |
Customer service skills |
Performance management skills |
Dealing with armed hold-ups |
Persuading/influencing others |
Dealing with difficult and aggressive
clients |
Promotion and delivery of client service |
Dealing with sexual harassment |
Responsible service of alcohol |
Dealing with workplace grievances |
Risk management |
Developing teams/Working in teams |
Selling skills |
Effective communication skills |
Statutory investigation & enforcement |
Effective supervision |
Strategic planning |
Equal opportunity & diversity |
Stress management skills |
Ethics in business/Work ethics |
Telephone techniques |
Interpersonal skills |
Time management skills |
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For more information on this or any other Aragon service please contact us.
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